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For our customers

We fully recognize that protecting personal information is our social responsibility, and we will strive to handle personal information appropriately as follows:

Compliance with laws and regulations

  • Our store complies with laws, regulations, and national guidelines regarding the protection of personal information.

Safety Management Measures

  • Our company will take necessary and appropriate measures to prevent the leakage, loss, or damage of personal data it handles, and to ensure the safe management of such data.
  • When our employees handle personal data, we will provide necessary and appropriate supervision to ensure the safe management of such personal data.

Ensuring accuracy

  • Our company will endeavor to keep personal data accurate and up-to-date within the scope necessary to achieve the purpose of use.

Appropriate handling of personal information

  • When handling personal information, we will specify the purpose of use as much as possible.
  • Our company will not handle personal information beyond the scope necessary to achieve the specified purposes of use without the prior consent of the individual.
  • Our store will not acquire personal information through false pretenses or other fraudulent means.
  • When we acquire personal information, unless the purpose of use has been publicly announced in advance, we will promptly notify the individual or publicly announce the purpose of use.
  • When our company acquires personal information of an individual that is written in a contract or other document (including records made in electronic, magnetic or other formats that cannot be recognized by human perception) in connection with the conclusion of a contract with the individual, or when our company acquires personal information of an individual that is written in a document directly from the individual, we will clearly state the purpose of use to the individual in advance.
  • When changing the purpose of use, the Company will not make changes beyond the scope that can be reasonably recognized as being reasonably related to the purpose of use before the change.
  • If we change the purpose of use, we will notify the individual or make public the changed purpose of use.
  • Our store will not provide personal data to third parties without the prior consent of the individual.

Entrustment of personal information

  • Our company will entrust personal data to third parties within the scope of the specified purposes of use in order to achieve the specified purposes of use.
  • When we outsource all or part of the handling of personal data, we will provide necessary and appropriate supervision to the outsourced party to ensure the safe management of the outsourced personal data.

Request for disclosure, etc.

  • If an individual requests disclosure, correction, addition, deletion, or notification of the purpose of use of their retained personal data (hereinafter referred to as "Disclosure, etc."), we will disclose, etc., the retained personal data without delay.
  • If the individual requests that the Company suspend the use of, delete, or suspend the provision of the retained personal data to a third party (hereinafter referred to as "suspension of use, etc."), and if it is determined that there is a reason for the request, the Company will suspend the use, etc. of the retained personal data without delay.
  • If we do not take all or part of the measures requested by the individual, or if we take measures different from those requested, we will notify the individual and endeavor to explain the reasons.

Complaints and consultations

  • We will endeavor to handle complaints regarding the handling of personal information appropriately and promptly.
  • Our company will endeavor to establish the necessary systems to achieve the objectives set forth in the preceding paragraph.

Disclosure matters based on the "Act on the Protection of Personal Information"

  1. Name of the business entity handling personal information Name: Matsui Sangyo Co., Ltd. Representative: Matsui Kiyoaki
  2. Purpose of use of personal data: Order management, product delivery, payment management, product and service information
  3. Inquiry Desk
    TEL: 03-3781-5080
    Email: kagu@ram1951.jp
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